Help and support

Help in SiteBirdy

SiteBirdy has its own help: choose Help at the top of the screen for step-by-step answers about every part, from adding a mailbox to sharing with your team. Every feature is also described, with a picture and where to find it, on the features page.

Contact us

Email support@site.eu. Tell us what you tried and what you saw (a screenshot helps), and we’ll get back to you within 24 hours. Never send us your password: we don’t need it to help you.

Common questions

I can’t sign in

Choose Forgot password? on the sign-in page; we email you a code. If you sign in with a username, the owner of your mailbox can give you a new password.

My mailbox doesn’t connect

Check the address and the password in Settings → Mailboxes. Some providers, such as Gmail and iCloud, want an app password from their own settings instead of your usual password.

Connecting Claude, ChatGPT or another AI assistant

In Claude, add SiteBirdy from Claude’s connector directory. In ChatGPT or another assistant, add a connector with the address https://sitebirdy.com/mcp. Either way, the assistant sends you to SiteBirdy to sign in and choose what it may do. See Connect an AI assistant; you change or disconnect it in Settings → Connected apps.

SiteBirdy on your computer

The apps for Mac and Windows are on the download page.

Your data

Download my data and Delete my account are in Settings → Account. How we handle your data is in our privacy policy, and the rules for using SiteBirdy in our terms.

Security problems

Found a security problem in SiteBirdy? Email support@site.eu with “Security” in the subject, and please give us time to fix it before telling others.

SiteBirdy is made by Site B.V. (Site.eu), Operetteweg 7, 1323 VJ Almere, Netherlands, KvK 53309847.